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Payment paid but not received in my account

Settlement happens after processing and take time even after payment is successful. The settlement timeline is T+1 i.e all payments made by yesterday end of day are deposited today at 6pm in your account.

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Written by Sumit Kapoor
Updated over 3 months ago

A payment marked as Paid means the student has successfully completed the transaction. However, this does not mean the money has already reached your bank account. Settlements follow a separate processing cycle and may take additional time to complete.

Lynk follows a T+1 settlement cycle, which means payouts are typically completed on the next working day after payment.

Why This Happens

After a payment is marked as Paid:

  • The payment is confirmed by the gateway

  • The amount enters processing for settlement

  • Banking and payout rails take time to transfer funds

During this period, the status remains Paid until the payout is completed and marked as Settled.


How to Check Settlement Progress

To understand when the payment will be settled:

  1. Open Payments → Requests

  2. Select the specific payment request

  3. Check the timeline on the request details

  4. Look for the “Expected by” timestamp

This timestamp indicates the estimated settlement date based on Lynk’s T+1 cycle.


What to Do If Settlement Is Delayed

If the payment has crossed the expected settlement time:

  • Verify the timeline and ETA once more

  • Raise a support request from within the Lynk application

  • Share the relevant payment or transaction reference

The support team can track the payout status and assist further.


Summary

A Paid status confirms collection, not settlement. Settlements follow Lynk’s T+1 processing cycle and may complete after the expected timeline. If a payment remains unpaid past the shown ETA, contacting support ensures timely resolution.

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