Default State of an Uncontacted Lead
When a lead is first created:
It appears in the Pending state
No communication is assumed
No status change occurs automatically
The lead remains fully actionable
A lead stays in this state until you explicitly act on it.
Visibility of Uncontacted Leads
Uncontacted leads:
Remain visible in your Leads list
Can be searched and filtered
Show time indicators (e.g., minutes or hours since submission)
Are not archived or removed automatically
This ensures that no enquiry is lost or hidden due to inactivity.
System Alerts for Uncontacted Leads
To encourage timely follow-up, Lynk monitors lead inactivity.
If a lead is not contacted within 12 hours:
You receive an in-app alert
The alert highlights pending action
No automatic status change is applied
The alert is a reminder—not an enforcement—keeping control with the coach.
Why Timely Contact Matters
Following up quickly:
Improves lead-to-consumer conversion rates
Increases trust and responsiveness
Reduces the chance of the lead choosing alternatives
Keeps enquiry context fresh
While Lynk does not force action, delayed follow-up often results in lower engagement.
What Happens If You Take No Action
If no action is taken:
The lead continues to remain in Pending
Alerts repeat
The lead does not expire automatically
The enquiry does not affect batches, sessions, or reports
The system assumes the lead is still open.
Why Lynk Does Not Auto-Close Leads
Lynk avoids auto-closing leads to:
Respect varied coaching workflows
Support delayed or seasonal follow-ups
Prevent accidental loss of genuine enquiries
Keep decision-making with the coach
Every lead outcome is intentional and manual.
Best Practices for Managing Uncontacted Leads
Respond as early as possible, ideally within a few hours
Use alerts as prompts, not pressure
Mark leads as contacted if follow-up is planned
Archive leads that are clearly not relevant
Maintain a clean Pending list for better visibility
Summary
Scenario | System Behavior |
Lead not contacted | Remains Pending |
12 hours pass | In-app alert triggered |
No action taken | Lead stays active |
Coach acts later | Normal actions available |