If customers question that the amount they are asked to pay is slightly higher than the base fee you requested. This difference is not an error—it is usually due to the payment gateway processing fee being passed on to the customer.
Lynk makes this transparent by clearly showing how fees are handled before a payment request is created.
Why the Extra Charge Appears
When creating a payment request, you choose who pays the gateway fee:
Pass to customer
The customer pays the requested amount plus the gateway fee.
Coach pays fee
The customer pays the exact requested amount, and the gateway fee is deducted from your settlement.
If the customer sees an extra charge, it means the gateway fee was passed to them for that transaction.
How to Explain This to the Customer
You can clearly explain it as:
“This is a gateway fee for online payment processing.”
“It’s charged by the payment system, not an extra coaching fee.”
This usually resolves confusion quickly.
How to Avoid Extra Charges for Customers
If you prefer the customer to pay only the base amount:
You can choose to pay while creating the next payment request
The customer will see and pay the exact amount requested
Your net payout will reduce slightly to absorb the fee
Summary
Extra charges are typically gateway fees passed to the customer. By choosing who pays the fee while creating a payment request, you control whether the customer sees an additional charge or pays a clean, exact amount.