Introduction
In some cases, a student may confirm that they’ve completed a payment, but the payment request in Lynk still shows as Pending. This typically happens due to a short delay in payment gateway confirmation or a temporary refresh issue.
Most Pending cases resolve automatically within a short time.
Why This Happens
A payment can remain in Pending status even after the student pays because:
The payment gateway has not yet sent final confirmation
Network or banking latency delayed the response
The app or dashboard hasn’t refreshed with the latest status
Until confirmation is received, Lynk continues to show the payment as Pending.
What You Should Do First
If a student says they have paid but the status is still Pending:
Ask for transaction proof (once)
Request a screenshot or reference number from the student to confirm that the payment was attempted.
Wait briefly and refresh
Allow a short interval and refresh the Requests screen. In many cases, the status updates automatically.
If the Status Remains Pending
If the payment status does not update after waiting and refreshing, please contact our support team directly.
📧 Write to [email protected] and include the transaction reference number in your message.
Our team will verify the payment with the payment gateway and assist you further.
What Not to Do
Do not create a duplicate payment request immediately
Do not ask the student to pay again until the status is confirmed
Avoid manual reconciliation outside Lynk while the payment is processing
This helps prevent double payments or reconciliation errors.
Summary
When a customer says they’ve paid but the status shows Pending, it’s usually due to a short gateway confirmation delay. Waiting briefly, refreshing the status, and contacting support with a reference number—if needed—ensures the issue is resolved correctly and safely.